Plug into the tools you already use. Banking APIs, OLT hardware, ACS platforms, ticket systems, storage backends, AI. Each integration is built as a first-class operational workflow. Events produce outcomes, not just notifications.
Every ISP relies on external systems: banks for payment processing, OLT hardware for network management, ACS platforms for CPE automation, ticket systems for support, storage backends for documents. The question is whether these integrations feel like bolted-on connectors that break when the upstream system changes, or like native features that just work.
The difference is in the design lens. A connector moves data. A first-class integration produces an operational outcome.
When a bank statement is imported, ISPCQ doesn't dump raw data; it matches payments, updates account statuses, and routes exceptions to the right queue. When an ONU boots on an OLT, it doesn't register as a network event; it links to the customer contract, triggers provisioning, and updates inventory status. Each integration is built to do something useful, not just to know something happened.
Each integration handles real-world edge cases: partial data, timeouts, format changes, upstream outages. Production-tested across multiple jurisdictions and currencies.
Process bank statements, card payments, and payment-gateway transactions directly into the billing ledger. Each integration handles the specific format, reference structure, and matching rules of its source.
Communicate with network hardware through abstracted vendor APIs. ISPCQ translates between vendor-specific protocols and a unified operational model, so your team works with one interface regardless of hardware mix.
A channel-agnostic messaging agent dispatches invoice notifications, payment confirmations, reminders, and contract updates through the customer's preferred channel, with delivery tracking, retry logic, and per-user opt-in controls.
Connect to the tools your support, documentation, and operations workflows already depend on. ISPCQ doesn't try to replace your entire toolchain; it connects so data flows naturally.
The trigger. A customer's line went quiet three days ago, when its paid period lapsed and the IPACCT NAS held the session at expiry. At 2:14 AM, they make an online payment through the payment gateway. The gateway sends a webhook notification to ISPCQ within seconds. The system validates the payment signature, matches it to the customer's outstanding invoice, and credits the account.
The chain. ISPCQ reconciles the payment, extends the contract's paid-through date, and pushes that date to the IPACCT NAS — the system that governs the subscriber's access. Back inside its paid window, the line comes alive again, and an SMS or email confirms payment received and service restored. If an operator needs it sooner, a stop/start on the contract reaches IPACCT immediately.
The result. Payment, reconciliation, the ledger update and the NAS paid-through sync flow through as one chain. The morning finance team sees the payment in the reconciled ledger; the support team sees it on the customer's timeline. No re-keying into a separate NAS console. No "please allow 24 hours for reconnection."
External systems go down. Banks have maintenance windows. Payment gateways timeout. Three principles for keeping operations running through it.