Every module that runs an ISP.

Dual billing engines, rule-based pricing, and automated bank reconciliation. Handle proration, prepaid/postpaid logic, and complex bundles without manual overrides.

• Calendar billing (1st of month) + periodic billing (anniversary date)
• Smart Price Matrix: promotional rules with start/end dates
• Automated proration on mid-cycle plan changes
• Bank statement import with auto-matching and exception queues
• Online card payments via Stripe (one-time, recurring, payment links)
• Mobile Money push-to-phone payments
• Contract bundles: group multiple contracts under one combined fee
• Aging reports, statements, MRR/ARR tracking
• CATV calendar billing for cable television services
• Internal Credit Transfer — move account credit between customers by name or UCN, with a live before-and-after preview, an automatic service re-check, and a full audit trail.
• Installment payment plans — split a purchase into 2 to 36 monthly instalments through CashBox, with the schedule generated automatically and live pay-off tracking on the customer's account
• Credit note / invoice reversal workflow — reverse any invoice line with a reason code, producing a fully auditable reversal record
• Optional tiered prepayment promotions — configurable "pay X months, get Y free" offers customers can settle whenever they're ready through the online payment portal

NOC map with live device status, multi-vendor OLT management, and topology auto-discovery. Monitor, provision, and troubleshoot from one interface.

• Multi-vendor OLT control: VSOL, NETIS, with Huawei and ZTE on roadmap
• ONU provisioning, monitoring, and signal quality tracking
• Topology auto-discovery with staleness markers
• OTDR trace overlays for repair validation
• Environmental monitoring (temperature, humidity per cabinet)
• IPACCT NAS access control, provisioning and session management
• Syslog event processing and Telegram NOC alerts

A geographic map of the entire fibre network: routes, conduit, manholes, cabinets, equipment, splitters, and customer connection points. Plan builds, trace every customer's path back to the exchange, and run cable-fault repairs from one place.

• Infrastructure map with layers, clustering, and live customer-status pins
• Build Projects: rollout phases, wayleave/permit tracking, bill-of-materials, KMZ export
• Conduit (duct) management with sub-ducts, fill-rate warnings, and cross-section view
• Cable-fault workflow: declare, dispatch a technician, and pinpoint the break with before/after OTDR comparison
• Splice management and core assignments down to the individual fibre
• Service-path tracing from OLT port to customer ONU, with loss-budget vs actual signal
• Impact analysis: see every customer affected before work starts
• Network topology graph and per-location switching scheme
• KMZ/KML/GeoJSON and field-survey (Digitizer) import, plus audit and inventory reports

Warehouse and supply chain management. From purchase order to field deployment. Track every ONU, router, and cable spool by serial number.

• Purchase orders with draft / approve / receive workflow
• FIFO costing, bin management, stock transfers
• Serial number tracking per device (ONU, router, SFP)
• Contract-linked equipment reservations
• Field deployment tracking with recovery scheduling
• AI supplier invoice scanner (Claude Vision OCR)
• RMA and warranty workflow — return faulty equipment to suppliers for repair, replacement, refund, or credit, and track warranty status and service history down to the serial number

Self-service dashboard where customers manage their accounts, make payments, and request support. Reduces call volume and after-hours helpdesk load.

• Service overview with balance, invoices, and signal quality
• Online payments: Stripe Checkout, bill selection, deposits
• Plan upgrades/downgrades and service pause requests
• Support ticket submission with document attachments
• 2FA login security (SMS or email)
• Reseller portal for partner-managed customers
• Portal Badger: customers diagnose and fix common issues themselves, only escalating when a human is genuinely needed

Full contract lifecycle from lead capture to termination. Products, plans, bundles, addons, and digital signatures. All configuration-driven.

• Contract lifecycle: create / approve / active / suspend / terminate
• Product/plan management with configurable bundles
• Addon billing and one-time installation fees
• Coverage map integration for address validation
• Digital contract signatures (DigiTag)
• Lead tracking and newsletter campaigns
• Directory (Phonebook): shared address book for external contacts — municipalities, suppliers, contractors, peer-ISP NOCs — with tags, change history, and vCard export to phones
• Customer merge: consolidate a duplicate account into one, with a non-destructive preview and automatic safety snapshot
• Commission-bonus automation — supports configurable commission tiers and match rules, with live performance reports for sales agents and office staff

Unified Notes Hub with task board, service journal, and dashboard views. Status workflows with configurable transitions, KPI tracking, outage quick-log, and cascading filters. All connected to customer contracts and billing context.

• Notes Hub Dashboard with dynamic views and saved filters
• Status Workflows with configurable state transitions
• Operational KPIs: response times, resolution rates, SLA compliance
• Outage Quick-Log for rapid incident logging from any view
• Task boards with priority borders and split-pane detail
• Two-level category/reason taxonomy with cascading filters
• Note editing with full version history and audit trail
• Parent-child linked note chains for complex issues
• Escalation matrix with role-based routing
• My Radar view: notes you've engaged with, "Needs Reply" tracking
• For Review sign-off: reporter verifies a fix before close, with Close / Close (Error) / Reopen on every note type
• Chain-of-command close and reopen: team leaders and managers can transition notes raised by anyone in their reporting line
• Live auto-refresh on the open note: comments, status changes, and escalations appear within 20 seconds; draft text preserved across refresh
• Personal reminders with header Task Ticker and Web Push notifications
• Watch/Mute per note: control your notification stream
• File attachments and threaded comments per note
• Walk-in Visitor Log with customer matching and "Me" button
• Bug Report System: sidebar button with auto page-URL capture
• Dispatch Board with crew presence toggle and area-based timeline
• Field UI: phone-first technician PWA — install-to-home-screen, GPS-logged on-site steps, ONU serial scan, photos, customer signature, confirmation selfie, auto-emailed protocol PDF, 2FA sign-in, offline action queue
• Task routing via Org Units — division/team/crew hierarchy managed under HR & Payroll
• Private (DM) notes with need-to-know area visibility and a Confidential management category.
• Tenant-curated Note Groups and per-type configurable auto-close for the category/reason taxonomy.

Full workforce management. Employee lifecycle, attendance, leave, shifts, overtime, and payslip generation. Built for ISPs where field crews, NOC shifts, and office staff coexist.

• Employee profiles with department hierarchy and team assignment
• Attendance tracking with fingerprint reader import
• Configurable leave types with automatic login block
• Shift scheduling for 24/7 NOC operations
• Payroll engine: gross-to-net with tax, bonuses, deductions
• Performance log, memos, HR calendar
• Org Units: division/team/crew hierarchy for operational routing, staffing, and task/dispatch assignment
• Nextcloud cloud account provisioning
• Personal Assistants — assign a PA to a manager so they’re reachable and escalatable wherever the manager is, with per-link visibility and auto-escalation toggles and zero added authority.

Executive view of business health plus a dedicated Reports hub. KPIs, network status, cashflow, and operational queues in real time, backed by named financial, sales, coverage, and audit reports that print or export to CSV.

• KPI cards: MRR, churn rate, ARPU, contract status
• Infrastructure health tabs (OLT capacity, signal quality)
• Cashbox supervisor dashboard with session management
• Job report queue visibility
• Network performance analytics
• Live call dashboard with real-time PBX integration
• Break scheduling with 30/60-min duration picker
• Walk-in Visitor Log entry point on the Customers tab (full workflow under Tasks & Operations)
• NPS score on customer profiles with survey drill-down
• Customer search by VAT number and company registration
• Financial reports: payments overdue, income/expense transactions, expense invoices by financial year, and invoiced sales with VAT collected — with date-range and financial-year presets
• Sales reports: contracts by month, active contracts by product, expired contracts
• Coverage report: fibre penetration by area — buildings, estimated households, active contracts, and penetration rate
• Region-aware VAT exports for accounting software, plus a custom Customer Data CSV builder
• Cashbox reports and a chronological Task Activity (audit) log of who did what, when
• Every report prints to a paper layout or exports to CSV

RESTful JSON API with 40+ endpoints across customer, contract, billing, and network operations. The same surface Aelita uses internally is what tenants and integrators get. Reference docs supplied directly to integrators.

• 5 access tiers with calibrated rate limits
• ACL v2 scoped permissions, IP-whitelisted keys
• Multilingual errors, standardized envelope, audit-logged
• v1.6 shipped January 2026; six minor versions in three weeks

The internal documentation system: SOPs, how-to guides, reference manuals, policies, and vendor docs in one place. Staff find the correct procedure for any task without asking a colleague or digging through email.

• Full-text search across every document — titles, headings, and body — with highlighted snippet results that jump to the matching section
• Type-classified content: SOP, Guide, Manual, Policy, and Vendor docs, colour-coded by badge
• Sidebar tree grouped by category, with a What’s New view of the most recently updated documents
• Document version history, pinned documents, and a per-document description card
• One-click PDF export and permission-aware shareable links to any document
• Multi-language documents with a persistent language filter
• Permission-scoped reading with administrator create / edit / version / restrict / delete controls

Collect payments through multiple channels. Online card payments, bank transfers, point-of-sale terminals, and regional gateways.

• Stripe: Checkout, subscriptions, admin payment links
• FNB Bank: South Africa's First National Bank (debit orders, EFT, statement import)
• … plus outbound debit-order batches via FNB’s EFT Collections API and automatic load-result import.
• ePay/EasyPay: Bulgaria's largest electronic payment network (terminals, online, mobile app)
• Bulgarian Posts (MoSA): bill payment at 3,000+ post office branches nationwide
• iKhokha: South African POS terminal for in-person card payments
• Mobile Money (MoMo): push-to-phone payments via MTN, Telecel, AirtelTigo (Ghana)

Vendor-agnostic OLT management through a unified abstraction layer. Provision, monitor, and troubleshoot regardless of hardware mix.

• VSOL OLTs: full provisioning, signal queries, firmware management
• NETIS OLTs: legacy protocol support, port binding
• IPACCT NAS: a robust, Bulgarian-built subscriber-management NAS, integrated deeply over SOAP — contract-driven provisioning, S-VLAN/C-VLAN management, live traffic graphs and full account lifecycle, all driven from the customer's contract
• GenieACS: TR-069 CPE configuration and diagnostics
• Observium / LibreNMS: SNMP monitoring and device discovery

Channel-agnostic notification dispatcher. Invoices, payment confirmations, reminders, and contract updates via the customer's preferred channel.

• WhatsApp Business: Meta Cloud API with delivery tracking
• Viber: business messaging for payment reminders and service notifications
• SMS: gateway-independent dispatch for reminders and alerts
• Telegram: internal NOC alerts, wiredown incidents, on-call

Native Asterisk/FreePBX integration that links phone calls to customer accounts. Caller ID resolution, agent extension mapping, and full call lifecycle logging. All inside the ERP timeline.

• Asterisk PBX: AGI-based call logging with CID-to-customer matching
• Extension Mapping: link PBX extensions to ERP agent accounts
• Call History: duration, disposition, and customer context per call

Storage, geolocation, and support tools. Connected where they matter in daily workflows.

• Nextcloud / S3: file storage for documents, firmware, photos, and attachments
• osTicket: helpdesk ticket synchronization
• GeoIP: customer geolocation and fraud detection
• CIPC Registry: company validation and KYC