The state of the business, on one screen.

The C-level read of the business, laid out as numbered tiles that fit a single screen and scale down to a phone. Monthly recurring revenue, collections progress and payment-method mix; the live customer base by contract state; bandwidth with a free-versus-paid split; income and expense by class with bill-cycle drill-downs; and the bi-monthly VAT panel. Most figures refresh every 30 seconds; the bandwidth chart every three. Tiles you can't see are hidden, so the cockpit fits your role.

• MRR / ARR / ARPU with collections-this-cycle progress
• Customer base by state (active / paused / pending / terminated)
• Live bandwidth with free on-net versus paid-upstream split
• Income and expense by class, with bill-cycle drill footers

The front-desk surface. Search any customer by account number, address, IP, e-mail, name, or VAT / company registration number, and open their full profile. Beside the search bar, a Live Calls widget shows current and recent phone calls auto-matched to the caller's account — with a coloured bullet when that caller is inside a known outage or planned-maintenance window, so the agent knows before they pick up. Log every in-person arrival in the Walk-in Visitor Log, and ring up a counter sale with Quick Sale — no account needed. Accounts that are both a customer and a reseller now show all their contracts — owned and resold — in one unified, approved-first view, each row labelled Customer or Under Reseller. Every contract card carries a renewal timeline that separates what is running today from renewals scheduled to take over and past terms already terminated, so a glance tells the agent exactly where the service stands. The profile also keeps a per-contract self-repair journal — a read-only history of the automatic repair attempts the platform ran on the connection — so the record stays trustworthy when a customer calls back about a recurring fault. A Print Agreement button next to each contract opens the signed customer agreement in a ready-to-print popup, on demand, without leaving the page. For a contract with Advanced Port Configuration — an ONU wired with more than one LAN port set up differently, such as a multi-port router or a free-WiFi hotspot carved onto its own port — the MACs tab tags every unassigned device with the physical LAN port it was heard on, so the agent assigns each device to the right port instead of guessing.

• Multi-mode search: account / address / IP / e-mail / name / VAT & reg no
• Live Calls widget with auto-matched accounts and outage bullets
• Renewal timeline: today's service versus scheduled changes and terminations
• Self-repair journal recording automatic connection-repair attempts
• Print Agreement — on-demand popup printing of the signed customer agreement
• Advanced Port Configuration — MAC-per-LAN-port tagging for multi-port ONU and free-WiFi-hotspot setups
• Walk-in Visitor Log with identity-verification prompts and auto-matching
• Quick Sale — point-of-sale for buyers with no account on file

The support-and-NOC triage board, filtered to the project you're watching. It surfaces the things that turn into tickets: how many subscriber units have gone dark over the last 4 hours, 24 hours and 7 days; which access-line ports have lost their whole group of subscribers (with the affected streets); which connections are running on bad signal; which access nodes have stopped responding and how many customers each one carries. Open faults, the signal-check queue and a 48-hour gain/loss chart round it out — click any row to jump straight to the incident.

• Subscriber-unit offline counts at 4h / 24h / 7d
• Ports with whole groups down, mapped to affected streets
• Bad-signal list and the signal-check verification queue
• Open faults and a 48-hour lost/found event chart

The access network laid out geographically, with every node drawn as a colour-coded health marker so a glance tells you where things are well and where they're not. A KPI summary across the top counts nodes, connected subscriber units, weak-signal connections and active outages. The map refreshes itself in the background without resetting your pan or zoom, so you can leave it open on a wall display and trust what it shows.

• Node fleet on a live map with colour-coded health markers
• KPI summary: nodes, subscriber units, weak signal, active outages
• Smart background refresh that never resets the map view
• Wall-display friendly for a NOC or operations room

A bandwidth-investigation tool for support managers and executives. Enter a customer's IP address and watch their live traffic on a rolling chart — inbound and outbound bandwidth, the dominant service, and a full per-flow table with remote host, network, country, port and direction. Group the view by service, tier, application, network, country or peer: tier mode splits traffic into the same cost buckets billing uses (on-net, local, peering, international), while application mode names the well-known services behind it (Netflix, Google, Microsoft, Meta, Cloudflare, Steam, and more). The search only accepts IPs that belong to a real customer, so the tool stays a support instrument, not a network-browsing free-for-all.

• Live inbound / outbound bandwidth on a 5-minute rolling chart
• Group by service / tier / application / network / country / peer
• Tier mode reconciles to billing's on-net, local, peering and transit buckets
• Answers “why is my internet slow?” with what's actually on the line

A cashier sees their own assigned till — open and close the drawer, accept payments against bundles, individual bills, virtual bills and installment plans, and tick the bills to settle with a single green Pay button. Quick Sale rings up counter purchases for buyers with no account. Need to charge for a router, an ONT swap or extra on-site work that isn't part of the monthly fee? An optional one-off button drops a single extra line straight onto the customer account, settle-able online or at the counter. Need a fresh copy of the signed agreement at the counter? The same Print Agreement button available on the customer profile also sits here, in the Individual Contract Payments section, so a cashier can print one on demand without leaving the till. Supervisors and admins instead see every till at once: total in, total out, net balance and expected cash, in dual currency, with the queue of storno and credit-note reversals waiting for two-factor approval. Drill into any session by till, officer or date.

• Single assigned till for cashiers; multi-till overview for supervisors
• Payments across bundles, individual / virtual bills and installment plans
• Quick Sale, optional mid-contract prepay and one-off line items
• Print Agreement button at the till, matching the customer profile
• Storno and credit-note approval queue with two-factor sign-off

Everything assigned to you, pulled from across every kind of note — contract, customer, internal and lead — so the work finds you instead of the other way round. Headline cards count what's assigned to you, what's urgent, overdue, on your team, escalated, and how you're performing; empty cards hide themselves. Below them, your top tasks sit ranked by priority with category, a preview, the owning team, comment count and status. An orange badge on the tab carries your open count, and any card or row jumps straight into the full task view. The unread notification count now mirrors into the browser tab title (Gmail/Slack-style), so staff catch new items even from another tab.

• One feed across contract, customer, internal and lead notes
• Cards for assigned, urgent, overdue, team, escalated and performance
• Top tasks ranked by priority with status and team context
• Live open-task badge on the tab itself

A shift-floor scheduling board for staff breaks. Your personal card shows today's breaks as colour-coded pills — scheduled, on break now, completed or skipped — with Start and End buttons that appear when it's your turn. Team leads see a summary card per team with live on-break, scheduled and completed counts, and a timeline with one row per person against a time axis marked with the allowed break windows. Where they hold the right permission, they assign a break by clicking an empty slot, drag a block to move it (snapping to fifteen minutes), and remove one with a click. Past days are read-only.

• Personal break card with start / end controls
• Per-team summary cards with live on-break and scheduled counts
• Drag-and-drop timeline scheduling against configured break windows
• Permission-gated: view, log your own, or schedule for the team

Aelita is the built-in AI help assistant, one click away from the sidebar on any screen. Ask it about billing, how a module works, how to perform a task, or company policy, and it answers from the platform's own knowledge base — following the conversation so you can keep digging. It knows which screen you're on and uses that as context. Aelita guides and explains; it never makes changes on your behalf, and every conversation is logged for quality review. The same intelligence powers an instant customer-history summary on the profile and a suggested category when you write a note.

• Sidebar chat assistant available from anywhere in the platform
• Answers from the platform knowledge base, aware of your current screen
• Advisory only — it guides, it never acts for you
• Also powers customer-summary and note-category suggestions