Twelve years of continuous evolution.

A trust-and-control release. Notes gained a real privacy primitive, account credit can move between customers in a few clicks with a full audit trail, managers can delegate reach to an assistant, and the debit-order rail to FNB closed its last manual step.

• Private (DM) notes — mark any note or task private so it’s visible only to its officer and assignees, hidden even from admins with view-all rights, with need-to-know area visibility and a Confidential category for management-only matters
• Internal Credit Transfer — move account credit from one customer to another by name or UCN, with a live before-and-after preview, an automatic service re-check on the receiving account, and a full audit trail
• Personal Assistants — assign a PA to a manager so they’re reachable and escalatable wherever the manager is, with per-link “can see notes” and “auto-escalations” toggles and zero added authority
• Note Groups & configurable auto-close — organise the category/reason picker into named, drag-reorderable groups, and set per-type inactivity windows so throwaway quick-notes close themselves as “Auto-closed (stale)”
• FNB debit-order automation — submit debit-order batches through FNB’s EFT Collections API and import FNB’s load-result files to flag rejected collections automatically
• Notes Journal polish — a per-user selectable sort order, an “Awaiting you” reply indicator, a closed-note freeze that keeps the record honest, and the unread bell count mirrored into the browser tab title

A focused point release on two operator wins: a new way to take money up front, and an assistant that stops treating planned-maintenance complaints as emergencies.

• Optional prepayment bills — staff can offer a customer a multi-month prepayment that defers service activation until it is paid, with one-off optional charges, a period/tier picker (“pay six, get seven”), and a three-layer guard that makes accidental double-payment impossible
• Maintenance-aware AI triage — when a customer complains during a scheduled-maintenance window, Aelita recognises it and replies with the planned window instead of escalating the ticket as a fault
• NAS & IPACCT spotlight — a new deep-dive on the IPACCT NAS integration brings contract-driven provisioning, the tolerance grace period and live in-contract usage together in one place, at /network-nas

A tight stabilisation cycle that turned three of v3.4's biggest investments into the experiences they were meant to be. Status workflows became a visual graph editor. The Field PWA on-site flow lost every "what do I do next?" moment. The Schedule Calendar acquired a lens so dispatch managers see capacity, not coverage. Plus illegal-ONU enforcement on the network side and ONU-lifecycle config integrity.

• Visual Status Workflow editor — drag-to-connect transitions, inspector side-panel, inherited rules ghosted in, system transitions visually locked, per-(type, area) layout persisted across sessions. The list view stays as a fallback toggle
• Field PWA on-site capture, idiot-proofed — spec-driven flow always on, step-by-step guide as the visual spine, live photo-phase progress indicator, persistent camera-blocked banner instead of a one-shot toast, dead "Phase-1 fallback" retired
• Schedule Calendar v3.9 — capacity-focus lens that dims unrelated events, team-scoped roster respecting user access, header lens-hint strip, hover tooltip with note detail on every event card, footer legend cleaned up
• Illegal ONUs page — OLT and slot/port filters surface unauthorised ONUs before they reach the billing path
• Dedicated SVLAN preserved through ONU lifecycle — the SVLAN provisioned at contract activation survives ONU replace, return, and re-issue cycles; IPACCT gating prevents the "active service on a non-billing record" drift
• aj_table cascading filters — second-level filter dropdowns auto-narrow when a parent filter changes, across every admin list that uses aj_table

The biggest mobile addition since the platform began: the Field UI — a phone-first PWA that replaces paper-and-WhatsApp dispatch for field technicians. Same release ships a Mission Control cockpit for the admin dashboard, Dispatch Board v3 with eleven new affordances, and Aelita as a chat participant in Nextcloud Talk groups.

• Field UI — install-to-home-screen PWA with today's task list, GPS-logged on-site steps, ONU serial scan, photo uploads, customer signature, confirmation selfie, auto-emailed protocol PDF, 2FA, and an online/offline indicator
• Stats Mission Control cockpit — live sFlow uplink throughput, USER BANDWIDTH headline, pending/late split, payment-method collection bar, peering link, mobile pass
• Dispatch Board v3 — persistent URL routing, drag-to-resize duration, click-empty to quick-add, status filter chips, overdue chips, Field UI sync callout, keyboard shortcuts, hover tooltips, idiot-proof drag
• Aelita as a Nextcloud Talk participant — talk to Aelita inside any Nextcloud chat group; per-agent ACL across both tenants; group/DM wake-word gate
• Sales Directory phonebook, Note Forms template library (Phase 2.7a), Ask Aelita usage reporting, configuration dark-mode sweep across 47 templates, tablet responsive floor raised to 1199px

Walk-in Visitor Log, Bug Report System, Dispatch Board with crew presence, Org Units assignment, break scheduling. Walk-in flow on the customers tab. Self-service audit-trail exports.

• Walk-in Visitor Log with customer auto-matching
• Bug Report sidebar with auto page-URL capture
• Dispatch Board with crew presence toggle
• Org Units division/team/crew hierarchy
• Break scheduling with 30/60-min duration picker

NOC map enhancements, customer portal Portal Badger, smart-cleanup of stale records. Cluster-detect for fibre outages. Live PBX dashboard.

• Portal Badger one-click connection repair
• Fibre outage cluster-detect
• Live PBX dashboard with agent status
• Stale-record smart-cleanup

The biggest architectural addition since the platform began. Aelita ships with eighteen capabilities organized into five clusters: customer-facing, field & NOC, finance & inventory, internal staff helpers, capability fundamentals. Powered by Claude with voyage-4-nano embeddings and sqlite-vec.

• 18 AI capabilities shipped at v3 launch
• Draft-only safety, permission-scoped
• voyage-4-nano embeddings + sqlite-vec store
• Per-tenant scoping for SOP search

Notes Hub Dashboard with dynamic views and saved filters. Status Workflows with configurable state transitions. Operational KPIs (response times, resolution rates, SLA compliance). Outage Quick-Log. Configurable leave types with auto-login-block.

• Notes Hub Dashboard with dynamic views
• Configurable status state machines
• Operational KPIs with SLA tracking
• Outage Quick-Log from any view

Cabling-crew dispatch (v1, 2014). Multi-tenant kernel (v1.5). Smart Price Matrix (v2.0). Multi-vendor OLT abstraction (v2.2). IPACCT NAS integration (v2.4). Customer Portal with 2FA (v2.5). Cashbox supervisor with 4-role separation (v2.6). HR + payroll (v2.7).

• Cabling-crew dispatch & service journal (v1)
• Multi-tenant kernel (v1.5)
• Smart Price Matrix promotional engine (v2.0)
• Multi-vendor OLT (v2.2), IPACCT NAS (v2.4)
• Customer Portal (v2.5), Cashbox supervisor (v2.6), HR/Payroll (v2.7)